Marcia Reynolds is the author of The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs and, in this episode, we do a deep dive into exactly how to have these kinds of conversations and why this is so important to master if you're a leader or coach.
In this broadcast, Marcia Reynolds and I talk about:
Way Marcia feels her book is so important for the leadership and coaching industries
The most common examples of difficult conversations an employer might have
Three strategies for creating psychological safety in a difficult conversation
The importance of setting intentions before having a difficult conversation
Why you need to believe in the potential of the person you’re speaking with
What to do if you don’t believe in the potential of the person you’re speaking with
Are there certain words or emotions that create a physiological result in the body?
Why having an attitude of curiosity can sometimes be the best approach
